HotelmanagerMarcusWinterisawaitinganimportantvisitortotheEmiratesPalaceHotel. Hislong-timefriend–therepresentativeofabigtouroperator–shouldbearrivingsoontoinspectthehotel. Butinsteadofhisfriend,it’sanewinspectorthatcomes–SarahRiems,whoseideasconcerningtheneedsofhotelguestsgreatlydifferfromthoseofMarcus. TryingtoimpressSarahwiththedistinctiveflairofhishotel,Marcusmakesagrandpresentation,emphasizingthespectacularregionalcuisineandeventakingtheinspectoronseveraltripsintothebreathtakingdesert.Still,itlookslikeahardsell… Atthesametime,Anna,thehotel’sdecorator,excitedlyawaitsthearrivalofvisitorsofherown-herpen-palMaxandhisfriendHolger.AlthoughMaxandAnnahaveonlyoncebrieflymet,hisextremelyromanticlettershavefilledherheartwithpassion. Onceherguestsaresettledinthehotelthough,itbecomesquicklyobvioustoAnnathattheMaxwhohadinspiredsuchaloveinherthroughhislettersismuchdifferentthantheoneshenowseesbeforeher. It’stheartisticHolgerwhoispresentlystirringherdesire,whichleadstoagrowingrivalrybetweenthetwomenthatstrainstheirfriendship. Meanwhile,thesinglemotherRenateandhersonTobiashavetraveledtothehotelforadreamholiday.Soon,Renate’srealreasonforthetriptoDubaisurfaces-shewantsTobiastobecomeacquaintedwithhisfather,whooperatesboattoursforthehotelguests–andwhodoesn’tevenknowhissonexists…